Refund policy

Here is a detailed, comprehensive, and professional Return and Refund Policy designed to provide full transparency and satisfy search engine crawlers.

Return & Refund Policy

Last Updated: July 17, 2026

At Traders Village, we strive to ensure that every shopping experience is transparent and satisfying. Please read our policy carefully to understand your rights and the procedures for returns and refunds.

1. 30-Day Money-Back Guarantee

We stand behind our products. If you are not completely satisfied, we offer a 30-day money-back guarantee. You have 30 calendar days from the date your order is delivered to initiate a return request.

2. Return Eligibility & Conditions

To be eligible for a return, the following conditions must be met:

  • Condition: Items must be in their original, unused condition, including all original packaging, tags, and accessories.

  • Policy Note: We do not offer exchanges. If you wish to receive a different item, please return the original item for a refund and place a new order.

  • Non-Returnable Items: Items that have been used, damaged, or altered by the customer are not eligible for return.

3. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Support: Email us at support@tradersvillage.us with your order number and the reason for the return.

  2. Authorization: Once approved, we will provide you with instructions on how to ship the item back.

  3. Shipping Address: Please mail all returns to our office: Traders Village 7979 N Eldridge Pkwy Houston, TX 77041, United States

  4. Costs: We are committed to a hassle-free experience; therefore, we charge $0 for return fees.

4. Fees & Restocking

  • Return Fee: $0 (Free returns).

  • Restocking Fee: No restocking fees are applied to returned items.

5. Refund Processing

  • Processing Time: Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds are typically processed within 5 business days.

  • Payment Method: Refunds will be automatically credited to your original method of payment (e.g., credit card, PayPal, or Shopify Payments).

6. Lost or Never Received Items

If your tracking information indicates that the package was delivered but you have not received it, or if your package is significantly delayed, please contact us immediately at support@tradersvillage.us or call us at (281) 890-5500. We will work with the carrier to initiate a trace and resolve the issue for you.

7. Business Hours & Order Support

Our dedicated support team is available to assist you with inquiries during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (CST)

  • Saturday – Sunday: Closed