Shipping policy

At Traders Village, we are committed to providing a reliable, transparent, and efficient shipping experience for all our customers. Please review our complete shipping policy below to understand our processing times, delivery schedules, fees, and tracking procedures.

1. Shipping Destinations & Limitations

  • Domestic US Shipping: We ship exclusively to physical residential and commercial addresses within the continental United States.

  • Excluded Destinations: We do not offer international shipping at this time. We also cannot deliver to P.O. Boxes, APO, FPO, or DPO military addresses due to courier carrier restrictions.

2. Shipping Rates & Fees

  • Standard Shipping: FREE ($0.00) on all orders across our entire store.

  • Hidden Charges: There are zero hidden fees, handling charges, or additional packaging costs applied at checkout.

3. Processing, Transit & Delivery Schedules

  • Order Cut-Off Time: 5:00 PM (Central Time), Monday through Friday. Orders placed after 5:00 PM CT will begin processing on the following business day.

  • Handling / Processing Time: 1 to 2 business days (Monday – Friday). Orders are verified, packed, and handed over to carriers during this timeframe.

  • Transit Time: 3 to 5 business days (Monday – Friday).

  • Total Estimated Delivery Time: 4 to 7 business days from the order date.

  • Weekends & Holidays: Orders placed on weekends or official US federal holidays will be processed on the next available business day.

4. Order Tracking & Confirmation

  • Once your package is dispatched from our facility, an automated shipping confirmation email containing your tracking number and carrier link will be sent to your registered email address.

  • Please allow up to 24 hours for the tracking status to update on the carrier's website.

5. Order Modifications & Address Changes

  • Address Corrections: If you need to update your delivery address, please notify our team within 24 hours of order placement at support@tradersvillage.us. Once an order enters dispatch, the destination address cannot be altered.

  • Cancellations: Cancellation requests must be made before processing begins. If dispatched, the item can be returned after delivery following our Return Policy.

6. Lost, Stolen, or Damaged Packages

  • Damaged Shipments: Inspect your package upon arrival. If your package arrives damaged or tampered with, please take photos and contact us within 48 hours at support@tradersvillage.us.

  • Missing Packages: If tracking shows "Delivered" but you have not received your package, please verify around your property or check with neighbors. If still missing, notify our support team to initiate a carrier investigation.

7. Store Contact Information

  • Business Name: Traders Village

  • Email Address: support@tradersvillage.us

  • Phone Number: +1 281-890-5500

  • Physical Address: 7979 N Eldridge Pkwy, Houston, TX 77041, United States

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)