Shipping policy
At Traders Village, we are committed to delivering your orders quickly and reliably across the United States. Please review the details below regarding our shipping practices.
1. Shipping Locations
We currently ship exclusively within the United States. We do not offer international shipping at this time.
2. Processing and Delivery Timelines
We strive to get your orders to you as fast as possible. Our timeline is calculated in business days (Monday – Friday, excluding holidays):
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Handling Time: 1 – 2 business days
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Transit Time: 3 – 5 business days
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Total Delivery Time: 4 – 7 business days
Note: Orders placed on weekends or after business hours will be processed on the next available business day.
3. Shipping Costs
We are pleased to offer FREE shipping on all orders within the United States. There are no additional shipping fees at checkout.
4. Shipping Carriers
We partner with reliable carriers to ensure your package arrives safely, including:
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FedEx
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DHL
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UPS / USPS (Carrier may vary based on your location and package size).
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to update in the carrier's system.
6. Order Cancellations & Modifications
If you need to cancel or modify your order, please contact us at support@tradersvillage.us as soon as possible. Once an order has entered the shipping process, we may be unable to make changes or cancellations.
7. Delivery Address Restrictions
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P.O. Boxes: We currently do not ship to P.O. Boxes. Please provide a physical street address for all deliveries.
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Military Addresses: We are unable to ship to APO/FPO/DPO military addresses at this time.
8. Sales Tax
All prices listed on our website are inclusive of applicable sales tax. You will not be charged any additional tax at checkout.
9. Accepted Payment Methods
We accept all major credit and debit cards, including:
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Visa
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MasterCard
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American Express
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Discover
10. Holidays & Peak Seasons
During major holidays or high-volume peak seasons, processing and delivery times may be slightly extended. We appreciate your patience and will keep you updated if any significant delays are expected.
Contact Information
We are here to assist you with any questions or concerns. Our support team is available during our business hours to ensure your needs are met promptly.
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Customer Support Email: support@tradersvillage.us
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Business Phone: (281) 890-5500
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Business Address: 7979 N Eldridge Pkwy, Houston, TX 77041, United States
Business Hours (CST):
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Monday – Friday: 9:00 AM – 5:00 PM
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Saturday – Sunday: Closed